White Papers

Our IT management experts and through leaders publish white papers on a wide array of topics — from Federal Government solution to ITIL; from security management to the mainframe.

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Featured

Essential ITIL: What You Need To Succeed

Malcom Frye, Executive Consultant to CA
ITIL® guru Malcolm Fry writes about the 8 essential processes every IT organization needs. (314 KB PDF)

A Best Practice Approach to Implementing a Proactive Patch Management Strategy

Raymond Cadden, Principal Product Manager
Create a comprehensive patch management process based on industry best practices (261 KB PDF)

Strategies for Optimizing IT Operations and Enabling Comprehensive Compliance

Peter Waterhouse
Increase operational efficiency and effectiveness, grow your business and infuse best practices and standards into your IT operations. (407 KB PDF)