CA Support is easy to access, always available and delivers best practices and knowledgeable guidance. Technical and customer service expertise for CA products is available 24x7 from a self-service portal called CA Support Online at http://support.ca.com or during regular business hours by phone. Support services are delivered in 18 languages from 13 global support centers.
CA Support Online
Our free web-based Online Support is designed to give you easy access to the most commonly used support functions. Online Support offers a rich set of resources for resolving technical issues and provides up-to-date product information. Our goal is to help you get answers to your questions quickly and to increase your time to value with every CA product.
Following are some of the key Support Online features:
- Product and technical documentation
- Latest service packs and hotfixes
- Supported hardware and software matrices
- Self help videos
- Improved KnowledgeBase
- Online case management
- Product news, alerts, and announcements
- Support forums and user groups
Please visit CA Support Online for additional details or to register for access.
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Maintenance Offerings
CA offers Support Maintenance through our Open Licensing program. These offerings are designed to provide you with the flexibility you need to fit your business. Most other vendors don't offer such flexibility at such a low price. Maintenance offering availability may differ by product or geography.
CA is committed to launching new releases to keep pace with constantly evolving technology changes, and this simple, cost-effective investment today will save you money. Purchasing maintenance now provides no-charge technical support and future product upgrades — at a competitive price that saves you money now and in the future. Support maintenance gives you support when you need it, as often as you need it, without costly per-incident charges.
Enterprise Maintenance Program
Value Maintenance Program
Common Terms and Conditions
- No-charge upgrades to future releases throughout Maintenance term
- Sold in conjunction with software products in 1- or 3-year terms
- Can be renewed at the end of the term
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Purchasing Maintenance
When you make an online Open License Program purchase, you may add maintenance to your software purchase. Simply add a "maintenance" option to your online Open License Program software order. By ordering it at the time of your software purchase, you'll receive a bundled discount.
Maintenance can be renewed within 30 days of the expiration date of your current term (North America only). CA Maintenance options vary by product. Some products are automatically sold with Maintenance included.
Note: Open License Program (OLP) purchases made in the CA Online Store or directly via CA's telesales organization are considered first-time OLP program orders. Therefore, they do not qualify toward entry into alternative CA volume licensing programs including the Master License Program (MLP) or Government License Program (GLP).
For entry into MLP or GLP, visit the Reseller Locator to find a reseller in your area. In the U.S., you may also visit one of our Online Resellers.
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Free Resources
Virus Information Center
CA's Anti-Virus Research Centers monitor around-the-clock to defend against the damaging effects of a virus outbreak. Find out about the latest viruses and alerts.
Spyware Information Center
CA's Spyware Information Center is your complete resource for protecting your computer against spyware and pests.
Betas
Get the latest products. Participate in CA Open Beta Program.
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