Optimize and better manage your BSS/OSS infrastructure, so that you can enhance your customers' experience and become more competitive and profitable in an increasingly competitive market.
Needs/Challenges
To grow your businesses profitably, you must reduce churn, control costs, deliver innovative new services and attract new customers while transitioning your networks from legacy to IP-based technologies.
Retaining existing customers through this migration can be a challenge. In an increasingly competitive market, rapid innovation, developing a strong brand image and delivering a superior customer experience are the keys to success.
Solution Value Statement
As you transform your business from being a communications providers to a coordinator of integrated communications, information and entertainment experiences, CA software solutions provide critical governance, management and security capabilities needed to deliver service planning and creation, customer support, applications performance and revenue assurance.
With CA solutions CSPs can implement their choice of strategies and tactics to enhance customers' experience. They can:
- Improve the availability and performance of bundled and integrated services
- Manage the service portfolio for profitability.
- Manage service roll-outs and customer premise equipment deployments to minimize customer impact
- Provide high performance self-service capabilities, increase satisfaction levels and reducing customer support costs
- Speed time to resolution for unanticipated problems
- Facilitate partnering with content providers and reduce time to market for content-based services
- Build brand reputation with consistent availability and high performance
- Improve billing accuracy and revenue assurance while enhancing customer confidence
- Expand revenues from value-added service capabilities
Why CA?
- Leading network and voice, applications performance, project and portfolio and identity & access management solutions
- Broad portfolio of integrated solutions that strongly support improvement and enhancement of the customer experience
- CA software integrates not only with other CA software, but with most CSP installed software and equipment vendors
- CA products are also now being used as the basis for value-added services by leading CSPs and system integrators