IT Management

Optimize business-driven IT services to directly address your business’s goals using our IT Management solutions.

Running a responsive and efficient IT organization isn’t enough. You’re also expected to be a strategic partner in your organization’s success—a partner who generates value and drives innovation.

To succeed in this ever-more crucial role, you need to automate and integrate IT to deliver high-quality services that meet business needs. This means mapping services to supporting infrastructure components so that you can quickly detect and repair any issues. It also means measuring service quality and optimizing the infrastructure to continuously improve services and reduce costs.

Overview

Application Performance Management

Data Center Automation

Infrastructure Management

Service Management

Our IT Management solutions increase the value of IT on many levels: by enabling IT to offer reliable, business-oriented services; measuring quality from the user’s perspective; improving operational efficiency and agility; and reducing costs through automation and integration.

Achieving all of these IT Management improvements at once would be a formidable undertaking, involving changes that affect people, processes and technologies across IT. For many, a reasonable approach is to take it gradually—to begin with smaller, focused initiatives that can be integrated and expanded upon in the course of executing a long-term, well-planned IT transformation initiative. Common starting points for BSM include:

Infrastructure Management—ensuring the performance of priority services by consolidating and correlating event and performance management across your infrastructure
Data Center Automation—automating change, configuration and provisioning processes, and high-volume workloads to improve asset utilization, reduce costs and eliminate change-induced errors
Service Management—managing IT services from a business-impact perspective and ensuring seamless service management throughout service life cycles
Application Performance Management—improving user experience and meeting service commitments and business goals

Technology Briefs

IT Initiatives for Business Service Management (692KB PDF)

White Papers

BSM: Delivering on Business Goals
IDC and ComputerWorld recently surveyed IT leaders on their Business Service Management progress - and obstacles. Read what they discovered.

View/Download (1.4 MB PDF)